LOVELY LASHES PRO is committed to providing the highest level of customer care. We gladly accept unworn, unwashed, unaltered or unused merchandise in resalable condition (tags attached) for a refund within 30 days of receipt. Please note that the shipping cost on the outbound shipment is not refundable. If you have any questions, please feel free to email us.
Refund Notice: It may take longer than usual to process returns and issue refunds. Please allow 10 – 15 business days to process your return once it has been received. Thank you for your patience.
What is LOVELY LASHES PRO's Return Policy?
In general, we accept returns or exchanges of any damages merchandise in its original packaging for up to 30 days from the date of purchase. We are unable to refund initial shipping fees and return shipping costs. Unfortunately, due to health reasons, we cannot accept returns of lashes or eyeliners that have been removed from their original packaging. We don’t accept Returns or exchanges of Make-up.
Does LOVELY LASHES PRO ship internationally?
We ship in Belgium for now, will be expanding our borders soon.
How long does LOVELY LASHES PRO take to ship?
We take 3 – 5 Business Days – Standard Shipping.
The product I want is sold out, when will it be back in stock?
We try and make sure that all our beautiful products are always available, however if the product you wish to purchase is currently not in stock, please contact us.
Why does my product seem like a different color than I ordered?
Actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary slightly from your monitor. Also the colors of our products vary depending on lighting (indoor, outdoor, soft, fluorescent). We cannot guarantee that the color you see accurately portrays the true color of the product.
What if my product is damaged?
We gladly accept returns if your product is damaged while arrival.